The demand for Community teams to perform this function has never been higher. "Community operations" is already a popular phrase in the community area.
It's easy to understand why given everything that community operations has to offer communities and Community teams.
Community Managers can concentrate on their primary duty of managing the community because the Community Operation Manager takes care of the details. Community operations enable CMs to operate the vehicle and ensure that it stays on the road by making sure all of the gears are the proper size, greased, screwed in correctly, and linked to the proper circuits.
The Community Operations Manager is the glue that holds everything together, your community satisfaction, flawless communication, no downtime, budget planning, etc. therefore it calls for a well-rounded individual who can be in the weeds with keen attention to detail and also zoom out to see the bigger picture and long-term effects.
Here is a list of things that involves community ops manager to focus on
Program management involves coordinating stakeholders and owners for various line items, as well as managing the program's timeframes, action items, and owners. Making ensuring community members are aware of the procedures they must follow in order to participate in a programme may be part of programme management.
Communicating with developers: collaborating frequently with a development resource to develop and improve different platforms.
Tech stack: The management, resources, and integrations of the entire tech stack. This will probably also entail identifying, evaluating, and putting into use new tech platforms in accordance with the requirements of the community team.
Process efficiency is the discovery of bottlenecks in current processes and the development of methods to improve such processes. This entails automating processes and making plans for community programmes to expand as the community expands. Helping Community teams automate tedious and "mindless" chores without sacrificing the personal touch and relationship-building is one of community ops' most crucial responsibilities.
Ensure that the internal knowledge base is updated so that Community Managers can consult it while assisting members. Making ensuring community members have access to a knowledge base with frequently updated help articles is another external aspect of this.
In short, community operations can enhance procedures, plans, accounting, company management, and anything else the Community team requires.
Processes are a major component and a prime area for showcasing the genuine benefit of community operations, therefore they are frequently the ideal place to start.
Lets construct a quantitative measure of improved processes.
You now have a nice baseline metric. You know how much time (and money) it takes your team to do all of these jobs in the present state and size of your community. You may now see how much time and money operations work can save you.
In the end
This technique can also help you identify possible areas for optimization (such as removing bottlenecks, lowering the number of stages in the process, making the flow smoother, or even automating all or part of it). After you've made the modifications, run the computations again and compare your results to determine your success.
A Community manager's guide to crafting a precise and effective welcome email
Yes, the CFO may have a more stressful March/April and the CEO may feel the heat raising the next round, but day to day, no one tops the feels of a community manager. Community Managers bring their soul to work everyday.