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Support Community Manager

Full Time
Delhi Cantonment, Delhi, India
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Exp: 1-4 years; Responsibilities Serve as our eyes and ears in social, and the voice of our consumers, elevating notable mentions and trends to teams across the organization. Troubleshoot client issues with the systems and work to resolve functionality related issues and escalate technical issues to the appropriate response teams. Provide day to day support of the systems for the customer and answer questions or assist in resolving any kind of issues. Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements. Prepare general use guides and develop client specific documentation and templates. Requirements Ideally 1-2 years experience using zendesk.com help desk software 1-2 years in customer support management 1-2 years in social media or community management Ability to organize and prioritize workload. Detail and team oriented Outstanding interpersonal, problem-solving, time-management, and organizational and prioritizing skills Professional self-starter able to work independently and collaboratively with others to accomplish goals What You Can Expect Full-time position. Long term potential to put your talents into practice International working environment Competitive salary Flexible working hours (remote work)
Desired Skills and Experiencecommunity management , social media , customer support management

RedLotus