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Community Manager - India

Full Time
Delhi, Delhi, India
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Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 800 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.

Dataiku is looking for a curious, data savvy Community Manager to join the User Advocacy team and drive the growth of community at Dataiku. Reporting to the Head of Community, you will play an integral role on the team by implementing strategies, tactics, and best practices in a highly technical community environment.

Responsibilities

  • Serve as a public face of Dataiku within the Dataiku Community, as well as online events and user group gatherings (virtual or otherwise)
  • Execute on the operational community plan to support business goals
  • Works closely with regional CSMs and Marketing leads to ensure cross-pollination, promotions and support for all user focused programming and achieve shared goals
  • Develop & implement new community promotions, engagement strategies and tactics, while supporting existing global advocacy initiatives
  • Interact with regional users, customers, partners and prospects to ensure positive experiences at their time of need
  • Drive user onboarding and adoption programming through customized experiences based on regional preferences
  • Organize events to drive loyalty and engagement (virtual or otherwise)
  • Identify, cultivate, and manage relationships with superusers and advocates
  • Solicit, gather, evaluate and implement user feedback to optimize the community experience
  • Monitor customer activity, review analytics and provide insights and recommendations for regional teams
  • Champion the Community internally amongst employees and departments, working cross-functionally to ensure creation of any awareness, education and enablement resources needed, supporting regional onboarding efforts.

Qualifications

  • 2+ years of experience in online community management and moderation, customer advocacy, customer support or customer success
  • Familiarity with Dataiku, data science curiosity, machine learning and advanced analytics
  • Understanding of key community metrics
  • Demonstrated success in growth of key community metrics or ROI
  • Experience with Khoros, Jive, Salesforce, and other major community platform vendors
  • Familiarity with Python or SQL, or a willingness to learn is nice to have
  • Curiosity, critical thinking, creativity and autonomy
  • Highly organized, ability to keep to deadlines and work as a through partner with management
  • Outgoing and adaptable to working in a fast paced and changing environment with the ability to prioritize conflicting demands
  • Strong collaboration and global mindset a must

About Dataiku

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.

Dataiku

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.
https://www.dataiku.com/