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Community Manager

Full Time
Bengaluru, Karnataka, India
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We are looking for a qualified community manager to join our team! Someone who has exceptional oral and written communication skills, is able to develop engaging content. Should be people’s person with great customer service skills and should have the ability to moderate online and offline conversations with our community. Someone who will be able to act as the face and voice of our brand and manage all community communications.

In this role, you’ll collaborate with other departments, who will be managing and handling communications in both directions. Active in different activities such as communications, PR, social media, events, and content creation.


If you are a self-driven and ambitious tech-savvy professional we would like to hear from you.

Responsibilities


  • Moderate Cultbike’s social media channels, responding to posts and messages in collaboration with Member Support, Legal & Communications teams
  • Moderate and respond to reviews & survey responses to address Member issues and maintain positive brand awareness
  • Identify & escalate systemic, widespread, or highly sensitive issues quickly and effectively, and collaborate with cross-functional teams to solve problems and respond efficiently
  • Develop Member messaging for new campaigns, features and product launches concisely and consistently via collaborating with cross-counterparts
  • Build reporting mechanisms to share community insights with global partners and regional cross-functional teams. Establish feedback loops to drive continuous improvement
  • Partner with internal stakeholders to identify opportunities to celebrate special Member moments or support those in need through surprise and delight gifting
  • Provide support for our social impact campaign, by reviewing story submissions and assisting with operational execution
  • Other tasks as needed, including support for new product launches, events, and continuous improvement of brand’s core services


Requirements:


  • Outstanding written communication skills, professional phone etiquette
  • Experience in marketing, copywriting, hospitality, relationship management, and/or customer support
  • Fluency in English required, additional languages preferred
  • Organised, detail-oriented, creative problem-solver and a willingness to be flexible
  • Experience in project management and process improvement desired
  • Trustworthy and comfortable working on confidential projects
  • Possess the ability to multitask and be a team player, working collaboratively and cross-functionally in a fast-paced environment.
  • Strong interpersonal skills with a positive attitude and energy
  • Available to respond to urgent requests during nights and weekends
  • Proficiency with Google Suite applications (Google docs, sheets, etc.)
  • Genuine interest in our business pillars - fitness, media, and technology


Minimum Relevant experience - 3yrs

Immediate Joiner is preferred

Work Location - Bangalore

Interested candidates, please apply with your resume to hr@tread.fit

cultbike.fit

Welcome to TREAD. Let's workout together! Bring home the Future of Fitness with TREAD One. Available for pre-order - http://bit.ly/3e1sRSk TREAD is a connected fitness platform that aims to integrate different forms of workouts and fitness content into a hardware/ product to bring out the best in people. We aim to bring holistic yet challenging workouts in an accessible and efficient format, along with a community to incorporate fitness as a part of our everyday lifestyle. We intend to create innovation in everyday home fitness, encouraging people to come together as a community and create a sense of togetherness, motivating and inspiring each other towards a fitter and better tomorrow. With expert trainers that not only train you, but push you and motivate you to be a better version of yourself, with content that not only educates you, but allows you to try new and different formats every day allowing you to experiment with fitness in a tap, and with technology that connects you, drives you and brings you the experience of a lifetime, all at once - YOU ARE IN FOR A RIDE!
https://www.cultbike.fit/