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Community Manager

Full Time
Gurugram, Haryana, India On-site
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HyperTest is the fastest growing SaaS company in a $30bn market around quality assurance and testing growing 25% MoM and flagging 1M+ errors for its clients every month



Where are we now

HyperTest is funded from marquee VC firms like Axilor Capital, Touchstone and distinguished angel investors. The founding team has spent 12+ years between them building and scaling products for OYORooms to India's largest restaurant SaaS company and are alumni of IIT Bombay & Georgia Tech with degrees in CS and Data Science

HyperTest is currently used by 20+ small to large companies alike including Nykaa, Groww, Moglix, Shiprocket, 1mg, Etmoney, Cashify etc

We are looking for Community Manager who:

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Stay up-to-date with digital technology trends
  • Should be able to act as the face and voice of our brand and manage all community communications
  • Organize and participate in events to build community and boost brand awareness
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Maintain a revenue base by managing account retention and renewal
  • Build relationships with customers, potential customers, industry professionals and journalists
  • BSc degree in Marketing or relevant field (or equivalent work experience)
  • Proven work experience as a community manager [MUST]
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) [MUST]
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Exceptional client management and communications skills
  • Understand the HyperTest business model and have experience delivering and implementing HyperTest solutions for HyperTest customers
  • Knowledge of online marketing and marketing channels
  • Strong presentation, meeting facilitation, and written communication skills
  • Attention to detail and ability to multitask

Additional Perks:

  • First-hand opportunity to learn ML and Data science (CTO is MS in AI/ML from Georgia Tech) and apply to real-life engineering problems that HyperTest solves
  • Opportunity to be a early employee and a future leader
  • Handsome pay according to industry norms
  • Occasional sponsored trips to Himalayas (all company funded) and unlimited supply of caffeine

Candidates who will not be a good fit

  • Experience of only working with services company or having spent major part of their time there
  • Particular about not shifting to a new language or stack but exploring a position aligned to their current technical experience
  • Not very hands-on, seek direction constantly and need continuous supervision from a manager to finish tasks
  • Looking to work in very large teams

Companies we admire for their culture and success:

37 Signals (BaseCamp), Intercom, Front, Stripe, Notion.io, Airtable, FreshDesk, Zoho, Wingify (VWO), CleverTap


Books that are a MUST read for people at HyperTest:

  • Lean Startup, Recode, Never Split the difference: Negotiating like your life depends on it, Culture Code, Rise of the SuperMan, Negotiation Genius, The Subtle Art of Not giving a F***.

HYPERTEST

83% of all web and mobile traffic travels through API calls. In the age of API-first applications, if your APIs are not protected against failures or breakages your apps are neither. HyperTest is a no-code test automation tool that regresses all your APIs by auto-generating integration tests using your network traffic without asking teams to write a single line of code, also giving a way to reproduce these failures inside actual user-journeys. Thousands of developers across hundreds teams from the biggest unicorns in India, use HyperTest as the final defence against all regressions due to code changes. HyperTest tests a user-flow, across the sequence of steps an actual user will take in using the application via its API calls. Errors it reports, that can directly affect functional or business logic, would be: 1. Contract or schema failures 2. Data validation issues 3. Application crashes Why HyperTest? 1. It makes it impossible for devs to introduce an error in the application without it being first reported by us. 2. Reports logical failures at the time of development, helping release bug-free code without slowing down development 3. Requires zero maintenance, all test cases generated and updated automatically 4. Reproduces bugs inside unique user journeys making debugging super-easy. 5. Integrates with the CI/CD pipeline, requiring one-time setup. Scales with the application requiring no external setup EVER
https://hypertest.co/